Client Care is always at the forefront of everything we do
In today's rapidly changing business and corporate environment; you need a service partner with the capabilities, experience and motivation to improve your competitive performance.
How does CosmoServe do it? Through an open minded dedication to delivering service excellence for our clients that stretches over twenty years..
Everyone within the CosmoServe Group is fully committed to continuously building a strong client care culture, enabling you to focus on your core business, giving you the piece of mind that your services are in safe hands.
A Structured System that Ensures Client Service Excellence
Our client care culture touches and shapes our approach, which means that we, over the years, have developed an integrated system of client care processes to structure this approach. This system provides consistency in service deliverance, not only ensuring that all our clients gain from our client care, but also determine the benefits they receive.
CosmoServe's client care system is in constant development, shaped by ongoing dialogue with you, the client and a desire to ensure we are delivering levels of service that are always creating value and helping your organisation to be more competitive.
CosmoServe's approach is and always has been to get things right first time. We're constantly looking for ways to improve our service by listening to our client's, monitoring our performance and adopting best practice from other organisations.
This page describes the standards against which we measure our performance. We also carry out client satisfaction and perceptual experience studies. We do this so as to examine the client's perception of CosmoServe in detail, in particular for critical performance areas like economic development, communication, client care and leading by example.
Getting it Right
Please let us know if we don't meet or exceed your expectations.
We will consider your comments and review our service in the light of them. We deal with all client queries efficiently and effectively, putting things right as soon as we can.
Our Client Care departments acknowledge all queries within a short period of time, giving you a full response quickly. If we need to do further work we'll let you know and keep you informed of our progress.
If you have ideas on how we can improve our performance in any area, please let us know.
We answer all calls courteously and give you our name. If your enquiry needs to be passed on we aim to forward it to the right person efficiently. If we need to call you back we will aim to do so within 24 hours.
Our target: to answer 99% of all calls within 5 rings.
We'll deal with written and electronic communications promptly and efficiently. If you need a response, we aim to reply within 1 working day.
Target: to reply to 100% of all letters and electronic communication within 1 working day.
We update our website regularly, making sure it contains our latest news, which could relate to our in-house policies, company expansion, or international business news, which of course, relates to corporate and business news. We will also publish reports on our achievements and details of events we're running or supporting.